Privacy Policy

1.1 Information You Provide

1.2 Information Collected Automatically

1.3 Payment Information

When you make purchases through the App, payments are processed by the Apple App Store or the Google Play Store. These storefronts may collect billing information, transaction history, and related purchase metadata needed to complete your transaction. We do not directly store your complete payment credentials. Payment processing is handled by the relevant app store in accordance with its security standards and privacy policy.

1.4 Sensitive Personal Data or Information (SPDI)

We use the information we collect to:

• ● Generate personalized, AI-powered meal recommendations tailored to your dietary preferences, health data, and location
• ● Improve the accuracy and relevance of our AI models and recommendation engine
• ● Provide customer support and respond to your inquiries
• ● Send you service-related notifications (e.g., meal reminders, app updates)
• ● Analyze usage patterns to improve the App's features and performance
• ● Detect and prevent fraud, abuse, or security incidents
• ● Comply with legal obligations

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We use third-party services for cloud hosting (Google Cloud Platform), analytics and engagement (such as Firebase Analytics, Crashlytics, or similar tools), crash reporting, and email delivery. These providers process data on our behalf under contractual obligations to protect your information.
• AI Processing Services: Our backend servers use Google's Gemini API to generate personalized meal recommendations and nutritional insights. When processing your requests, only anonymized data — such as dietary preferences, health goals, meal descriptions, and food images — is sent to Google's Gemini API. No personally identifiable information (such as your name, email, phone number, or device identifiers) is transmitted to this service. Google processes this data in accordance with its own privacy policy and API terms of service. Your data is not used by Google to train general-purpose AI models.
• Payment Processors: When you make payments, your transaction and payment information is shared with the Apple App Store or Google Play Store solely for the purpose of processing your payment. We do not store your complete payment credentials.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, including requests from Indian authorities under the Information Technology Act, 2000.
• Safety: We may share information if we believe it is necessary to protect the safety, rights, or property of Nosh AI, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Your data is stored on Google Cloud Platform servers. We implement industry-standard security measures including:

• ● Encryption of data in transit (TLS/SSL) and at rest
• ● Access controls and authentication for internal systems
• ● Regular security assessments and monitoring
• ● Secure API communication between the App and our servers

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide you with the Services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

Anonymized and aggregated data (which cannot identify you) may be retained indefinitely for analytical and product improvement purposes.

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and associated personal data.
• Data Portability: Request your data in a structured, machine-readable format.
• Withdraw Consent: Withdraw consent for optional data processing (e.g., location access) at any time through your device settings.
• Opt-out: Opt out of promotional communications via the unsubscribe link in our emails or through App settings.

To exercise any of these rights, contact us at contact@noshai.app. We will respond within 30 days.

Nosh AI requests access to your location to provide region-specific meal recommendations and suggest locally available ingredients. Location access is optional — you can deny or revoke location permissions at any time through your device settings. If you choose not to share your location, you can manually set your city or region within the App.

The App may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies independently.

Nosh AI is not intended for use by children under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal data, please contact us at contact@noshai.app.

If you are accessing the App from outside India, please be aware that your information may be transferred to, stored, and processed in India or other countries where our service providers operate. By using the App, you consent to this transfer. We take steps to ensure your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.

For Users in the European Economic Area (EEA):

If you are in the EEA, our legal bases for processing your personal data include your consent, the performance of our contract with you (providing the Services), and our legitimate interests in improving and securing the App. You have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy within the App or by sending you a notification. The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of the App after changes are posted constitutes your acceptance of the updated policy.

In accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the details of the Grievance Officer are provided below for the purpose of addressing any discrepancies or grievances related to the processing of your information:

• Grievance Officer: Himanshu Prasad
• Email: feedback@noshai.app
• Address: Sun City Apartments, Iblur Village, Bengaluru - 560102, India

The Grievance Officer shall acknowledge your grievance within 24 hours and endeavor to resolve it within 15 days of receipt.